Last updated June 1, 2026
Touchstone Roofing, LLC takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an overview of touchstoneroofing.com’s privacy practices, please read below.
We are strongly devoted to defending the privacy of your personal information. The policies below apply to the touchstoneroofing.com website (the “Website”) operated by Touchstone Roofing, LLC (collectively “Touchstone Roofing, LLC,” “we,” “us,” or “our”). We have established this privacy policy (“Privacy Policy”) to inform you of the type of personal information we may collect during your visit to the Website, why we collect it, how we use it, when we may share it, and how you can control it.
By visiting our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website. We may revise this Privacy Policy from time to time; the date of the last revision is shown at the top of this page. Your continued use of the Website after changes have been posted constitutes your acceptance of those changes.
If you have any questions about this Privacy Policy or do not see your concerns addressed here, please contact us at info@touchstoneroofing.com or (972) 418-2992.
What Information We Collect
Touchstone Roofing, LLC adheres to the highest standards of ethical practice and is devoted to protecting the privacy of all users of our Website. Our policy is straightforward: except as described below, we do not sell, barter, deliver, or rent your personal information to any organization or individual outside Touchstone Roofing, LLC. One of the essential values we’ve tried to follow in the creation of this Website is that we ask for no more than the information required to provide the service you’ve requested. As a result, what we collect depends largely on how you choose to use our Website and services.
Personal Information
We collect and store information that you enter into this Website or supply through our team. For example, when you request a free inspection, request an estimate, schedule an appointment, or submit a contact form, we may collect and store some or all of the following information that you provide: name, project address, mailing address, email address, telephone number, a description of the work you’re considering, photos of the property or damage you choose to share, and any insurance carrier information relevant to a claim.
We use this information to deliver the services you have requested — to schedule and perform inspections, prepare estimates, communicate with you and (when applicable) your insurance adjuster about a claim, complete project work, and provide customer support. Parts of this information may also be used to contact you about service updates, seasonal reminders, new offerings, and promotions, unless you have opted out of promotional communications.
We do not accept or store credit card numbers through this Website. Any payments for completed work are handled offline or through third-party payment processors, who are responsible for the security of payment data they collect.
Anonymous Information
During your use of the Website, we may collect certain information that does not identify you personally (“Anonymous Information”). This information is typically gathered from “traffic data.” We automatically collect and store information such as your IP address, browser and device type, referring site domain, and pages viewed each time you visit this Website. We also gather aggregate information about visitor traffic patterns and site usage. This information is used to analyze and improve the Website and to provide a better online experience.
Cookies and Tracking
We do not install spyware on your device, nor do we use spyware to recover information from your device. Like most websites, we use “cookies,” which are small files stored on your device by your browser. Cookies allow us to recognize returning visitors and improve site performance. Most browsers accept cookies by default but allow you to disable them; if you disable cookies, parts of the Website may not function as intended. You may also receive cookies from companies that advertise on our behalf. We do not control those cookies, and they are not subject to our cookie policy.
We may also collect information about you from third-party sources to help us maintain accurate records and provide recommendations and special offers we believe will be of interest to you, if you have opted in to receive marketing communications from us.
Our Email List
We collect email addresses and ZIP codes from customers who subscribe to our communications. Aside from our third-party service providers (described below), this information is not shared with any third parties for any reason. Anyone who does not want to receive email from us can unsubscribe at any time by following the “Unsubscribe” link in any email we send.
Information Collected From Children
We do not knowingly collect personal information from anyone we know to be under the age of 13. Our Website is not directed at children under 13. Children under 13 should not use this Website without the prior permission and involvement of a parent or guardian, and must not submit personal information to us.
How We Use Your Information
Apart from what is described in this Privacy Policy, we do not sell or disclose information about your use of our Website or your personal information to anyone outside our company. If we ever propose to use your personal information in a way not described here, you will be given the opportunity to opt out of that use.
Changes to This Policy
As our Website continues to evolve, we may add new services and features. If those additions affect this Privacy Policy, we will update this document accordingly and post any changes prominently. We recommend reviewing this Privacy Policy each time you visit the Website so you remain informed of how we collect, use, and protect your information.
SMS & MMS Disclosure
If you opt in to receive SMS or MMS messages from us, we may send messages related to:
- Appointment scheduling and updates
- Estimates and project communications
- Customer support and service notifications
- Promotional or marketing messages (only if you have separately opted in)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers (subcontractors) who help us operate our business — for example, customer support platforms, scheduling software, and communications providers — but they may only use that information to provide services to us. Text messaging originator opt-in data and consent will not be shared with any third parties.
Additional details about our mobile messaging program, including frequency, message and data rates, opt-out instructions, and help, are available in our Terms of Service.
Opt-Out and Correction Procedures
You may opt out of receiving future promotional emails at any time by following the unsubscribe instructions included in any promotional email we send. To opt out of SMS messages, reply STOP to any message from us. To request correction or deletion of personal information we hold about you, contact us using the details below.
Questions
Questions about this Privacy Policy should be directed to Touchstone Roofing, LLC at info@touchstoneroofing.com or (972) 418-2992. You can also reach us by mail at:
Touchstone Roofing, LLC
1767 Old State Hwy 24, Ste 220
Little Elm, TX 75068